These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and cita888 ("cita888", "the Company", "we", "us", "our"), the operator of the online gaming platform accessible at cita888.net ("the Platform"). By creating an account, making a deposit, placing a bet, or otherwise using any part of the cita888 Platform, you represent that you have read these Terms in full, that you understand them, and that you agree to comply with them.
These Terms should be read together with the Privacy Policy and the Responsible Gaming Policy, each of which is incorporated herein by reference and forms part of the overall agreement between you and cita888.
cita888 reserves the right to update or amend these Terms at any time. Updated Terms will be published at cita888.net/terms-conditions with a revised effective date. Your continued use of the Platform following any amendment constitutes acceptance of the revised Terms.
The cita888 Platform is strictly available to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you meet this minimum age requirement. cita888 employs age verification procedures at registration and through Know Your Customer ("KYC") review. Any account found to belong to a person under the age of 21 will be immediately suspended, all balances will be forfeited, and all transactions will be reversed where possible. We take underage gambling seriously and co-operate fully with any regulatory or law enforcement inquiry in this regard.
You are solely responsible for determining whether accessing and using the cita888 Platform is lawful in your jurisdiction. cita888 does not represent that the Platform is legal in all territories. Players accessing the Platform from jurisdictions where online gaming is prohibited do so at their own risk. cita888 reserves the right to restrict or refuse service to players in specific jurisdictions at its sole discretion.
Each individual may hold only one registered account on the cita888 Platform. Multiple accounts held by the same individual, household, device, IP address, or payment method are prohibited. Accounts identified as duplicates may be closed without notice and any associated balances may be forfeited.
To register a cita888 account, you must provide accurate, complete, and current information including your full legal name, date of birth, email address, and mobile number. You agree to promptly update your account information if any details change. cita888 is not responsible for losses or complications arising from inaccurate registration information provided by the Player.
cita888 is required under its international gaming licence obligations to conduct identity verification ("Know Your Customer" or "KYC") for all registered accounts before processing withdrawals and, where indicated by risk assessment, before processing deposits above specified thresholds. You agree to provide the following documents upon request:
Failure to complete KYC verification within 30 days of the first withdrawal request will result in the withdrawal being suspended until verification is completed. cita888 will not process withdrawals to unverified accounts regardless of balance size.
You are responsible for maintaining the confidentiality of your cita888 login credentials. You agree to notify cita888 immediately if you suspect any unauthorised access to your account. cita888 is not liable for losses resulting from your failure to maintain login credential security. cita888 will never request your password via email, SMS, or live chat.
cita888 accepts deposits and processes withdrawals via the following methods for Malaysian players:
| Method | Deposit Speed | Withdrawal Speed | Min (MYR) |
|---|---|---|---|
| Touch 'n Go eWallet | Instant | Same Day | RM 30 |
| Boost | Instant | Same Day | RM 30 |
| DuitNow | Instant | Same Day | RM 30 |
| Maybank2u / M2U | Minutes | 1–3 Business Hours | RM 30 |
| CIMB Clicks | Minutes | 1–3 Business Hours | RM 30 |
| FPX (Other Banks) | Minutes | 1–3 Business Hours | RM 30 |
Withdrawals are subject to the following conditions: (a) KYC verification must be completed before any withdrawal is processed; (b) withdrawals must be made to a payment method registered in your own name — third-party withdrawals are not permitted; (c) where a bonus has been credited to your account, the applicable wagering requirements must be satisfied before withdrawal of the bonus-related funds; (d) cita888 reserves the right to delay or review withdrawal requests exceeding single-transaction thresholds for fraud and AML compliance purposes.
All balances, bets, and payouts on the cita888 Platform are denominated in Malaysian Ringgit (MYR). cita888 does not apply currency conversion charges on MYR transactions. Players depositing from payment instruments denominated in currencies other than MYR may incur conversion charges applied by their payment provider — cita888 is not responsible for such third-party charges.
All bonuses and promotional offers made available by cita888 are subject to specific terms published at the time of the offer. The following general conditions apply to all bonuses unless the specific promotion terms expressly state otherwise:
All games available on the cita888 Platform operate under individual game rules published within each game interface. By participating in any game, you accept those game-specific rules in addition to these Terms. The random number generators used in cita888's RNG game titles are certified by an independent testing laboratory, and the certification covers the statistical distribution and unpredictability of outcomes.
In the event of a technical malfunction during a game session — including but not limited to server disconnection, software error, or database failure — cita888 reserves the right to void the affected round and return the wagered amount to the Player's account. cita888 is not responsible for internet connectivity issues on the Player's end that affect game session continuity.
cita888 reserves the right to suspend gameplay, void bets, or withhold payouts pending investigation if there is reasonable suspicion of system exploitation, collusion, fraud, or any other activity inconsistent with fair play.
The following conduct is strictly prohibited on the cita888 Platform. Violation of any of the following may result in immediate account suspension, balance forfeiture, and reporting to relevant authorities:
cita888 is committed to responsible gaming. Players are encouraged to use the self-regulation tools available within their account settings, including deposit limits, session time alerts, and self-exclusion. A full description of responsible gaming tools and resources is available at the Responsible Gaming page. The minimum age to register and use the cita888 Platform is 21 years. If you believe you or someone close to you may have a gambling problem, please seek assistance before continuing to use the Platform.
All content on the cita888 Platform, including but not limited to software, source code, game interfaces, graphics, logos, text, and trade marks, is the exclusive property of cita888 or its licensors and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access the Platform for personal, non-commercial gaming use only. Any reproduction, distribution, modification, or commercial use of Platform content without the prior written consent of cita888 is strictly prohibited.
To the maximum extent permitted by applicable law, cita888 and its officers, directors, employees, and agents shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, system downtime, or technical malfunction. cita888's total aggregate liability to you in respect of any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you into your cita888 account in the 30 days preceding the claim.
Nothing in these Terms limits cita888's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.
cita888 collects and processes personal data in accordance with the Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. You have certain rights regarding your personal data, including the right to access, correct, and in specific circumstances request deletion of your data, as detailed in the Privacy Policy.
cita888 reserves the right to amend, modify, or replace these Terms at any time. Material changes will be communicated to registered Players via the email address on file not less than 7 days before the amended Terms take effect, except where immediate amendment is required for legal or regulatory compliance reasons. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may close your account in accordance with the account closure procedure.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the jurisdiction under which cita888 holds its gaming licence. Any dispute not resolved through cita888's internal complaints process may be escalated to the dispute resolution mechanism provided by the licensing authority. You agree to attempt to resolve any dispute through cita888's customer support channels in the first instance before pursuing formal dispute resolution.
For questions, complaints, or clarifications relating to these Terms, please contact cita888 via:
cita888 aims to acknowledge all formal complaints within 24 hours and to resolve them within 10 business days. If a complaint cannot be resolved internally, the escalation path through the licensing authority's dispute resolution process is available as described in Section 13.
What these Terms mean for your protection as a cita888 player
cita888 enforces a strict 21-year minimum age requirement through date-of-birth capture at registration and document-based KYC verification. Underage accounts are immediately closed.
Your MYR balance is held in segregated player accounts, separate from cita888 operating capital. Your funds are accessible for withdrawal independent of the company's financial position.
cita888 operates under an international gaming licence with binding obligations including RNG certification, responsible gaming tool provision, and an independent dispute resolution pathway for players.
All transactions processed in Malaysian Ringgit. cita888 does not apply currency conversion charges. Deposit and withdrawal amounts are what you see — no hidden FX adjustments on the platform side.
All wagering requirements, game contribution rates, and bonus conditions are disclosed at the point of offer. cita888 does not apply retroactive bonus conditions not published at the time of the promotion.
cita888 operates a structured complaints process with acknowledgement within 24 hours and resolution target of 10 business days. Escalation to the licence authority's dispute resolution mechanism is available.
You have reviewed the Terms. cita888 is Malaysia's trusted platform for slots, live casino, sportsbook, and more — all in MYR. You must be 21 or older to register.